md88 Privacy Policy

1 Introduction

md88 ("we", "our", or "the platform") operates a safe and reliable online gaming platform for players in Bangladesh. Protecting your privacy is very important to us. This privacy policy explains what information md88 collects, how that information is used and stored, and what rights you have over your data.

By using our website or registering an account, you are considered to have agreed to the terms of this privacy policy. This policy applies together with our Terms and Conditions. If you have any questions, you may contact our support team.

2 Information We Collect

md88 collects information about you in various ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

When you create an account on our platform or use our services, the following information may be collected from you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification purposes)
• Payment information (bKash, Nagad, or Rocket account number)
• Communications with customer support

2.2 Automatically Collected Information

When you visit the md88 website, certain information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Time of site access, pages visited, and click patterns
• Information obtained through cookies and similar tracking technologies
• Gaming activity logs and transaction history

2.3 Information Received from Third Parties

In some cases we may also receive information from legitimate third-party sources, such as identity verification services or fraud prevention systems. This information is used solely to ensure the security of your account.

3 Purpose of Using Information

md88 uses the information collected for the following purposes:

• Account Management: To create, manage, and secure your account.
• Identity Verification: To verify age and identity in accordance with our policy — "for users aged 21 and above only".
• Transaction Processing: To complete deposits and withdrawals (via bKash, Nagad, and Rocket).
• Customer Support: To resolve your questions and complaints quickly.
• Security & Fraud Prevention: To detect suspicious activity and maintain platform security.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To enhance the user experience and add new features.
• Responsible Gaming: To enforce our responsible gaming policies and monitor harmful behavior.

We do not sell your information to third parties for marketing or advertising purposes.

4 Cookies & Tracking Technologies

Cookies and similar technologies are used on the md88 website. Cookies are small text files stored in your browser that help improve the functionality of our site.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site, such as maintaining your logged-in state.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyze site usage patterns and improve the quality of our service.

4.2 Cookie Control

You can control or disable cookies through your browser settings. However, disabling certain cookies may prevent you from using some features of the site.

5 Data Storage & Security

md88 uses industry-standard SSL encryption technology to keep your personal information secure. Our servers and databases are operated in accordance with the highest security standards.

5.1 Data Protection Measures

• All data transmissions are secured through SSL/TLS encryption.
• Sensitive information is stored in encrypted form.
• Access controls ensure that only authorized staff can view data.
• Regular security audits and reviews are conducted.
• Two-factor authentication further strengthens account security.

5.2 Retention Period

Your personal information will be retained only for as long as necessary to fulfill the purposes described in this policy, or as required by legal obligations. Even after an account is closed, certain information may be kept for a defined period as required by law.

6 Disclosure & Sharing of Information

md88 never sells or rents your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

6.1 With Service Providers

Minimal necessary information may be shared with trusted service providers for essential services such as payment processing (bKash, Nagad, Rocket), identity verification, data storage, and technical support. These organizations are required to follow our guidelines and privacy standards.

6.2 For Legal Requirements

Information may be disclosed in response to a court order, judicial investigation, or a lawful request from a law enforcement authority.

6.3 In the Event of a Business Transfer

In the event of a business merger or acquisition, your information may be transferred, but the protections of this privacy policy will remain in force and you will be notified in advance.

7 Your Rights

As a user of md88, you have the following rights over your own data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If any information in your account is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though this may not be fully possible if legal or contractual obligations apply.
• Right to Restrict Processing: In certain circumstances you may request that the use of your information be limited.
• Right to Data Portability: You may request your information in a structured, machine-readable format.
• Right to Object: You may object to the use of your information for specific purposes.

To exercise these rights, please contact us using the contact details below.

8 Protection of Payment Information

md88 handles financial transactions in Bangladesh exclusively through bKash, Nagad, and Rocket. We have put specific measures in place to protect your payment information:

• Payment transactions are processed entirely through encrypted channels.
• We never store your mobile banking PIN or password.
• Suspicious transactions are automatically monitored and additionally verified when necessary.
• A minimum deposit of ৳300 and a minimum withdrawal of ৳500 apply, which is part of our financial security measures.

Rocket is the mobile wallet service of Dutch-Bangla Bank. When transactions are made using this service, the mobile banking service provider's own privacy policy will also apply.

9 Privacy of Minors

md88 strictly provides services only to users aged 21 and above. We do not intentionally collect personal information from anyone under 21. If we suspect that a minor has registered on our platform, we will immediately close the relevant account and permanently delete any information collected.

If you believe a minor has created an account on our platform, please notify us immediately.

10 External Links & Third-Party Services

The md88 website does not contain external links to third-party websites. Game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) deliver their services as part of our platform, and their own data processing policies may apply in those cases.

11 Changes to This Policy

md88 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

The date of the most recent policy will always be shown at the top of this page. We recommend that you visit this page regularly.

12 Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. The md88 support team is available 24/7 in both Bengali and English.

You can get immediate assistance via live chat or send a detailed inquiry by email.

This privacy policy should be read together with md88's Terms and Conditions. For more information, visit our FAQ page.