FAQ
md88 FAQ — Answers to All Your Questions
From opening an account to withdrawing money — whatever questions you have about md88, you will find all the answers on this page.
md88 is a safe and reliable gaming platform for players in Bangladesh. Whether you are a new member or an experienced player, you may have various questions about managing your account, depositing and withdrawing money, VIP benefits, or how to get support. Below we have organised the most frequently asked questions into five sections so you can easily find the information you need. If you cannot find the answer to a question, contact us via our 24/7 live chat or email.
Frequently Asked Questions
Account & Login
No, each player may keep only one account. Creating multiple accounts under the same person's name goes against md88's rules and may result in suspension of bonus benefits or account closure. If in doubt, speak directly with our team via live chat.
To update the phone number or personal information registered on your account, contact our support team. Send an email to [email protected] or reach out via live chat, and after completing identity verification, the team will correct your information.
Generally, logging in from a new device causes no problems. However, for security reasons the system may request additional verification. Use your correct username and password and try logging in on a familiar network. If you have issues, let us know via live chat.
To create an account at md88, go to the md88 Login page and fill out the registration form. Enter your correct phone number and password — this information will be needed later for logging in and making withdrawals. Only those aged 21 or above may register.
If you forget your password, use the "Forgot password?" option on the login page or contact us directly via live chat. The support team will confirm your identity and help you recover your password safely.
Contact & Support
The md88 support team is available seven days a week, twenty-four hours a day. Whether it is the middle of the night or Eid holidays, you can send your questions via live chat or email at any time. Support services run on Bangladesh Standard Time (BST, UTC+6).
Before getting in touch, have your account username, registered phone number, and a detailed description of the issue ready. For transaction-related problems, having a transaction ID or screenshot speeds up the resolution. This helps the support team understand and resolve the issue in less time.
md88's support service is available in both Bengali and English. Just write your question in whichever language you are comfortable with — a team representative will reply in the same language. Providing support in Bengali for Bangladeshi players is our priority.
md88 has two support channels: 24/7 live chat (accessible directly from any page on the site) and email — [email protected]. Live chat is fastest for urgent matters, while email is suitable for detailed issues.
How to Withdraw Money
Before withdrawing bonus winnings, the wagering requirement must be met. For example: if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets (25 times the bonus, calculated only on the bonus amount). Once this requirement is fulfilled, you may submit a withdrawal request.
The minimum withdrawal amount at md88 is ৳500. Amounts below this cannot be withdrawn. Before submitting a withdrawal request, make sure both your balance and wagering requirements have been met.
Withdrawals are generally processed within 15 minutes to 2 hours. In most cases it is even faster. The time may vary slightly depending on the requested amount and payment method.
Yes, md88's withdrawal service runs seven days a week, at all hours of the day and night. Withdrawal requests are submitted and processed on Fridays, Saturdays, and any public holiday as well. You can withdraw at any time via bKash, Nagad, and Rocket.
No, for security reasons md88 only sends funds to a mobile wallet (bKash, Nagad, or Rocket) registered in the account holder's own name. Add the wallet number registered in your name to your account and then submit a withdrawal request.
VIP & Cashback
At md88, VIP level progress comes gradually through regular play. The more active you are, the faster you can reach the next level. From Bronze to Silver, then Silver to Gold — greater benefits await at every step.
Cashback is calculated based on the week's wagers and is automatically added to your account. At the Bronze level the maximum weekly cashback is 0.3%, at Silver it is 0.7%, and at Gold it is 1.0%. Accumulated cashback can be used directly in games or for withdrawals.
In addition to higher weekly cashback, VIP members receive priority support, special promotional offers, and early access to new games or features. The higher the level, the greater the benefits — Gold members enjoy the most.
md88 has three VIP levels: Bronze (up to 0.3% weekly cashback), Silver (up to 0.7% weekly cashback), and Gold (up to 1.0% weekly cashback). All new members start at the Bronze level and can move up through regular play.
How to Deposit Money
Log in to your account and select bKash in the deposit section. Send the payment to the designated bKash number and submit the transaction ID. Your gaming balance will be topped up within a short time. The minimum deposit amount is ৳300.
md88 currently accepts deposits via three mobile financial services: bKash, Nagad, and Rocket. All three are widely available in Bangladesh and known for fast transactions. The minimum deposit amount is ৳300 across all three methods.
Yes, when you deposit via Nagad, the balance generally appears in your account within a short time. Send the payment through the Nagad app or by dialing *167#, then enter the transaction ID in md88's deposit form. You can start depositing from a minimum of ৳300.
The minimum deposit amount at md88 is ৳300 — and this applies across all three methods: bKash, Nagad, and Rocket. With just ৳300 deposited, you can start gaming and take advantage of the welcome bonus.
Rocket is Dutch-Bangla Bank's mobile banking service. However, a Rocket account can be opened and used from any mobile number — having a Dutch-Bangla Bank account is not mandatory. You can also deposit at md88 from ৳300 using Rocket.
Still have questions? We are ready to help
md88's 24/7 support team is always by your side. Contact us via live chat or email — in both Bengali and English.
Live Chat — 24/7
[email protected]